Contact Support
How to reach the Ninja support team — live chat and email
Questions about an order, a warehouse item, or a shipment? We're here to help.
- Ninja chat — sign in, then click the chat button in the bottom-right corner of any page. Fastest, and best for anything time-sensitive. You'll need to be logged in to use it.
- Email — [email protected], or just reply to any email we send you. No account yet? Email is the way to reach us — Ninja chat needs you signed in.
Include your order or shipment number if your question is about a specific one. We reply to email within about a business day.
For counterfeit or prohibited listings, see Prohibited Items.